Vodacom Cape gate shop

Vodacom Gape Cate shop

This is the worst place ever with regards to service , I told each and every staff member there they lack in customer service ! The people who pays their salary.

I contacted the shop on the 30 th of December 2020 to get three new contacts although I already have other contracts with them.

I asked them to email the application letter so that I can complete it and send it back and pop in and sign the other documents , by mid day I haven’t received anything and decided to send some one there to what is going on , on arrival he was told it might take a while and the other one said she’s leaving at two , btw my dear it takes 5 min to send a email and you had 3 HOURS !

I then decided to leave work and went to the shop I walked in and everyone was on their phones , very busy !

I asked them what exactly is the problem and what is going on ? They started to blame each other when I Said stop blaming and your work ! A lady assisted me after an 1 hour and 25 min I was able to leave the store and was told the watch I wil get in 5-7 working days , but the warehouse only open on the 4 th of Jan 2021 I said it’s fine I followed up and asked for an ETA and was told they don’t have one , I then again sent email and asked them again since there is no communication from them , I was then sent an email to say it’s on back order . On Jan 30 2021 I phoned in and asked to speak to some one in charge and actually I would like to let the owner know that the people there does not care !

The guy who assisted me had an attitude and told me do you want me to solve it or not because there is a line in front he has to attend to , my watch that I ordered came in on the 26th of Jan and no one contacted me !!!

I did not pay my Vodacom bills because this pathetic ! I actually want to terminate my contract as this store is a circus and the staff lie as they go along and cover for each other ,

I will never ever do business with Vodacom again ! I will and shall take my business elsewhere.

I hope this gets seen by the correct person.

Regards Ms Karsten