Vodacom Cape Gate Pathetic

<p>VODACOM CAPE GATE PATHETIC!!!</p> <p>I have been at Vodacom for a few years now and I have never had any problems. My father passed away on the 1st of November and my cell phone contract is on his name. When my father was still in hospital he received a sms that said the account is not paid (at this stage the phone was “cut off” already, didn’t have any use for the phone). My husband and I went to Cape Gate and explained to them the situation. They said it is not a problem and I can just come in each month to pay the account. We paid an amount of R 507.50 on the 23/10/2016. The lady at the front desk explained that it will be 24 hours and my phone will be in full working condition again. BUT….I was only able to call and sms again on the 28th of October. (Please note that my internet connection was still not working at that stage) On the 12th of November my internet connection came on again (Mobile data),luckily I have wifi with enabled me to use my phone. Last week I started getting recorded call and sms’s that my I account is due for a payment of R 700.00 and that my account is in arrears. It is not even a month since I last pay my account?? I have a top-up contract. Last night was the cherry on top of the cake, went to Cape gate only to stand in a line for almost 45min because there is only 2 people on duty with a store of 4 counters and 1 front desk?? The 2 people working are moving as slow as possible and not very friendly. Again I explained the whole story. I asked the guy what the R700 amount is for and he said he doesn’t know I must phone their accounts department.</p> <p>So…I have decided a death is hard enough and if they are not willing to assist us they leave me no choice. I closed the account!!!</p> <p>Guess what!!!??? This morning again they phoned me to pay my account!!!!</p> <p>Luckily there is more than enough networks to choose from!</p> <p> </p>