1 reviews | Active since Jul 2024
Vodacom Cape Gate is pathetic!
I would NOT recommend Vodacom to anyone – especially the Cape Gate branch. I have been a loyal Vodacom customer for years, but after this experience, I cannot wait to end every contract I have with them.
I recently opened a contract for a PlayStation 5, a Samsung TV, and a router. The main reason we went for the PlayStation deal was because it included a 2-year PlayStation Plus subscription, which the agent confirmed multiple times. To our disappointment, the subscription was never included – despite their promises. When we raised the issue, all we got was a cold response from Coleen saying it will be “taken up with the agent” – no accountability, no effort to resolve the problem.
On top of that, the TV voucher they gave us was never even activated! I had to call, email, and follow up multiple times just to get access to a deal I had already signed for.
What makes it worse is the absolute refusal to take responsibility for their mistakes. Their excuse? “We don’t have a return policy.” That’s completely unacceptable. There’s a clear lack of communication, professionalism, and customer service.
This experience was frustrating and disappointing from start to finish. If you’re thinking about signing anything at Vodacom Cape Gate – DON’T.
Despite multiple confirmations from your staff member, we were misled about the PlayStation Plus subscription being included. What’s even more concerning is that this repeated misinformation – not once, but at least six times – is now simply being brushed off as “miscommunication,” as mentioned by Coleen.
It’s unacceptable that no one is taking ownership of this situation. The mistake was clearly made by a Vodacom agent, yet the consequences fall on me – the customer – while Vodacom offers no resolution, no accountability, and still no subscription.
I will never make use of Vodacom again, and I will be sure to share this experience with everyone I know. There are plenty of service providers that actually value their customers and take responsibility when they are at fault.
Despite multiple confirmations from your staff member, we were misled about the PlayStation Plus subscription being included. What’s even more concerning is that this repeated misinformation – not once, but at least six times – is now simply being brushed off as “miscommunication,” as mentioned by Coleen.
It’s unacceptable that no one is taking ownership of this situation. The mistake was clearly made by a Vodacom agent, yet the consequences fall on me – the customer – while Vodacom offers no resolution, no accountability, and still no subscription.
I will never make use of Vodacom again, and I will be sure to share this experience with everyone I know. There are plenty of service providers that actually value their customers and take responsibility when they are at fault.