1 reviews | Active since Jan 2018
Vodacom Cape Gate
Hi. Ontevrede klient. Ons het n rekening van 22duisend rand afbetaal by vodacom,data used. Rekening is gesettle. Ons het gaan aansoek doen,by Cape Gate Vodacom,vir n nuwe ****rak. Die 9de Januarie 2018, het ons gaan aansoek doen vir n nuwe ****rak. Vorms is voltooi,deur ene MC. Die donderdag toe ons gaan navraag doen,was aansoek nog nie eens deurgestuur nie. Met alle verskonings,het hulle belowe om onmiddellik,die aansoek deurstuur. Ons is tans in besit van n vodacom nommer,wat ons wil behou. Ons was verwys na die persoon,aan wie di nommer behoort,om haar skriftelik toestemming te verkry. Dit was gedoen,en toe ons by winkel kom,noem ene MICHELLE aan ons,dat sy gese het,dit moet n getikte brief wees. Met vele oor en weer stryer,tussen my en MICHELLE,het ek geskrewe brief opgeskeur en voor haar gegooi,en winkel verlaat. My man het haar ook gese,dat sy nie genoem het,dit moet n getikte brief wees nie. Ons het na Tygervallei winkelsentrum gegaan,waar ons baie beter diens ontvang het. Alles was baie mooi aan ons verduidelik. Met vele teruggaan,na Cape Gate Vodacom,het ons nie goeie ontvangs gekry nie. Ek is baie teleurgesteld,ongelukkig oor hulle diens. Ek sal geen een van my vriende,daarnatoe verwys nie. In die toekoms gaan ek gebruik maak,van Tygervallei en Canal Walk. Hulle gee VODACOM n sleg naam.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Ursula,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query has been escalated to the Cape Gate Store Manager to address the matter with the staff. Your details have been provided for feedback.
Apologies for the customer service received from the Cape Gate store. We are glad to hear that staff at the Tygervalley store has assisted you in such an efficient and effective manner. We can only implore other agents to follow their example.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Ursula,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query has been escalated to the Cape Gate Store Manager to address the matter with the staff. Your details have been provided for feedback.
Apologies for the customer service received from the Cape Gate store. We are glad to hear that staff at the Tygervalley store has assisted you in such an efficient and effective manner. We can only implore other agents to follow their example.
Regards,
Vodacom Consumer Website Team
Best regards,
