Vodacom Cape Gate
<p>This place is incapable of replacing a broken phone. I handed in a cellphone still under warranty on 9 January 2017. Last communication from them was on 20 January 2017. Various calls later they confirmed that the phone would be replaced. 4 trips to the shop later to collect it I still don't have a phone. The buck gets past from one person to the next. In the meantime I am expected to pay my monthly subscription. ****************. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
An automated reply from a robot does not resolve the problem. Some service as opposed to empty words "in due course" from Vodacom would be great.
An automated reply from a robot does not resolve the problem. Some service as opposed to empty words "in due course" from Vodacom would be great.
Dear Client
We would like to apologise for the delay in this regard. We escalated the matter to the Regional Office for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
We would like to apologise for the delay in this regard. We escalated the matter to the Regional Office for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
I suppose the regional office will get back to me "in due course"?
I suppose the regional office will get back to me "in due course"?
Dear Client
The store confirmed that you collected the device.
Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
The store confirmed that you collected the device.
Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Best regards,
They did resolve the issue. However, you seem to be missing the point here. I had very poor service with no attempt from management to communicate or apologise for this.
They did resolve the issue. However, you seem to be missing the point here. I had very poor service with no attempt from management to communicate or apologise for this.