Vodacom cant solve their lies

Okay so it continues.

Vodacom keeps saying different things.

So i canceled my contract with mtn now you want me to give back the phone because you cant solve your problems?

I’m not sitting without a phone because vodacom is to pathetic and useless to solve their mistakes.

So a lady phoned me from vodacom saying sorry theres nothing they an do to fix their mistake they can only take the phone back and leave me with no phone.

This is my email to Kelly whonsaid she would phone me today at 11:30 But guess what se never phoned

Hi Kelly

According to the lady that phoned me know after you said that you would phone me at 11:30 which you didn’t.

The lady told me there is nothing that you can do. Now I don’t accept that. I’m sorry i dont. I’m not giving my phone back because this is my phone now. I canceled my other contract with mtn.

So lets get one thing straight now. I’m not giving the phone back. I’m not paying for this past month as i did not get my airpods or any service. I’m not paying for this contract without the airpods.

So the options vodacom have are as follows and you dont have any other options.

1) vodacoms buys me the airpods from a apple store 2) you pay the money to the value of the earphones in to my bank account 3) you gove the value of the airpods as credit on my vodacom account 4) you change my contract plan to a another option thats cheaper and excludes the airpods. 5) you provide me with another product in the place of the airpods.

Lets get one thing clear. I did not advertise a product you dont have I didn’t ignore a clients emails for 2 weeks I didn’t agree to courrier an item that will never receive stock I did not break contract, vodacom did.

So kelly i expect you to give me a call right away before 2 or im posting further on hello peter and im sending the latest info to the DFA that the lady basically said theirs nothing vodacom can do to fix their mistake.

There is bo other option for vodacom.

Please see the new hello peter review and please note that i will now post hourly as well as please note i have added in A few emails of DFA

Now I don’t know what email addresses are relevant and I don’t care.

I app**** for a contract on the 20th of March which was aproved.

The product was the Apple Iphone XS Max 64 gb and it included the Apple airpods.

After fighting for 2 weeks an posting on hello Peter I finally received my phone without my airpods.

It has now been a month and my total due is R1300+- now firstly because i have not received the airpods that was part of my contract I will not be paying that amount his month or any other month. Furthermore i will not be paying any payments untill I receive ly airpods.

I only know Kelly Phillips who doesn’t respond to any of my emails. And there have been about 60 emails over the past week without response.

I don’t care who or what but one thing is for sure and answer willy be given to me this week. I wont be paying the amount for the month that is past because i will not pay for half a contract.

So i dont care if you eft me the value of the airpods, if you go out and buy a pair od airpods if you send me an ipad in its place but this week i will get what is owed to me.

My phone number is ********** 988 as i dont use your stupid vodacom simcard.

As far as reviews go i will post an review every few hours on hello peter untill i get an answer.

Below please read this mornings review

Vodacom is carbage they **** they lie.... please make use of Mtn and Cellc instead

Vodacom you are. ********** ******** *****s ***** *********** And your staff are totally clueless and rude.

I have send the MANGER OF VODACOM ONLINE : KELLY PHILLIPS numerous emails about 60 yes thats right 60 emails withouy a responde. I sent her an email on the 15th of March and i posted a review to hello peter and i have received nothing but your **** we sre helping reply.

So let me tell you what will happen now and I don’t give a **** of what you say. Untill i received what was promised by vodacom on my contract i am not paying my contract. As for this month I WILLLLLL NOT PAY AND I ALSO WONT PAY AT ALL FOR THIS MONTH.

So i suggest you start making arrangements.

Its been a months and 3 days since i did the contract and in a months time you have not given me what the agreement was.

Your staff are useless. They mean absolutely nothing.

So what now vodacom???? When will i get my airpods that was part of the contract that i apl**** for part of the contract you want me to pay for???

I send this and all the names and info to the DFA and inwill post this on every facebook account i can.

Please i beg you stay away from vodacom. MTN is a much better option.

Btw this was my previous review last week monday which i have received no response from.

Vodacom : ***** : not keeping up their end of the deal

How pathetic. After a month I haven’t received my Airpods.

I app**** for a contract that was successful. But vodacom staff were so *********** i heard different stories from everyone.

Apparently they had no stock of a Iphone XS max which was a lie as they had over 400 units. But they never noticed it was actually the airpods they didn’t have stock of.

Now after a lot of fighting I finally received my phone separate from the airpods 2 weeks ago.

But i have sent their manager Kelly But she never answers my email when se answers she has an attitude. I sent her an email this morning saying i want an answer by 14:00 not even a reply.

Last week i had to sent emails for 2 days before getting a reply and he reply was as follows

Kelly :::: Hi Sir Please be patient we still have no stock, Once it comes in we will despatch your order manually.

Please wait for feedback from us you do not necessarily have to email us daily.

Regards, Kelly Phillips Vodacom Online Sales Manager - CBU

So I must not email daily??

Its been a month and I haven’t received my product.

I wonder if i dont pay my bill for a month if vodacom will just ignore me? No they wont because my part of the agreement is payment but why should i pay if they dont keep up their end.????

Oh and by the way what do you guys think the email of one of their staff memebers regarding as to how they refer to clients

Hi Dorah / Kelly & Lennon

I suggest you sort this man out as i did not phone him He came to our call centre that works with dealer & vodashop orders

Michelle Deerans

Pretty classy??

As i am posting this review I received a reply from kelly.

Still no airpods and still no date as to when I will receive my Airpods.???

Well as i see it my contract doesn’t start until i get everything promised. So i wont be paying for this month or any other mont untill i get wha is owed to me.

This is unacceptable then go out and buy the airpods or give me the in money the value of the airpods.

I am not waiting weeks and months for vodacom to get their act together if you don’t have a product don’t advertise it.

Pathetic

Sent from my iPhone