Vodacom can't solve a problem

I did my upgrade on the 6 th of September.. The contract was on my mom's name and we move the contract to my finances name so that we only have 1 debit order. As he is already a client of vodacom. Since then everyday all of our contacts get soft blocked. We phone everyday to get it removed. Sometimes we have to phone more than ones a day. Since the 5th, when it started, we can't use our phones, no calles can be made, no data, nothing.. They just can't seem to sort out the problem.

If I had a choice I will change network.. I have a new phone but I can't use it. As I almost never have any network