Vodacom cant service you cant even service a complaint 5 complaints 1 year later

I have reported this 4-5 times in the past year. MY happy Samsung 5 dropped in the ocean and I decided to call Vodacom and I was 2 years overdue for an upgrade. I was with MTN before for 10 years and never had this issue. I complained and you offered a feeble compensation, with no sales value to retain me as a client. I subsequently requested the termination of my contract. Its about a year later now and I see that not only did you ***** me for the upgrade and your data costs, Not only did you fail on dervice delivery when I was complacent being a client, but you failed at cancelling. So I am damned if I stay and damned if I leave, cos you won`t let me. **** service from my extra 2 years without an upgrade and **** service from a department that is supposed to resolve my complaints. I DEMAND that this is resolved NOW>