VODACOM CANT RESOLVE ANYTHING < JUST TAKE YOUR MONEY

I did an upgrade via Vodacom webpage on 30/11/2018 and on the webpage it stated the price include the selected device, now I am being charged R210 on top of the quoted price that included the selected device , I phoned Vodacom twice already and received two ref numbers , on both I did not receive feedback only that it has been resolved and admin fee removed which was another query as I got charged an admin fee as well. I made copies of the webpages when I upgraded and will send it to the Ombud as well. This was my complaint of last week , NOW SOMEONE FORM VODACOM PHONES TO TELL ME I SHOLD SORT THIS OUT WITH THEIR ACCOUNTS DEPT ???? GET REAL VODACOM !!!