1 reviews | Active since Jul 2016

12 Apr 2018, 10:44

Vodacom cant resolve a issue on account.

To date no one from Vodacom has contacted me (12/04/2018) Phoned Vodacom today again they put u on hold.(12/04/2018) Sent mails to Vodacom today.

Last update below:

In June 2016 I resigned from Neotel and requester the Transfer of the cell number ********** 026 To my name, as I had this number for more than 20 years. I completed all the Vodacom, documents submitted it to Vodacom. Just to find out that my phone number is not on my name. (Mosidi Bella Sekgadi) I then asked Vodacom to sort it out, Vodacom head office with no luck. ( 2016 ) Charmaine Erasmus, Tracy Burton, Kagiso Mokou as the team to action it.

With no luck I then went walk in agent in Horison to compete a transfer forms. But the number is NOT on my name, but the banking info is mine and my ID number. This is *****, and Vodacom can`t complete a simple task. Tried to log a call via their ***** line but you can`t their inbox is full. When to Midrand Vodacom still waiting……..Ntokoza Ngema and Charles Kgobe.

I when to Wes Gate shopping center yesterday 08/03/2018 and visited the Vodacom shop, to follow up on my account. Can you believe it this is above issue is still not resolved?

Please cancel my contract I will proceed with pay as you go. Marius Hill ********** 026

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2018, 11:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team