AS
Andre S
1 reviews | Active since Apr 2019
04 Jun 2019, 12:21
Vodacom cant plan or manage a simple fiber installation
I was called to arrange fiber installation to be completed. Today the tech person called to confirm time. At this point we realized he wanted to come install the router and frogfoot has not installed the fiber box ...... how does Vodacom work ass over head and has no clue what is going on ......... I have been complaining for months about the pathetic service and it’s getting worse. Who do I call to find out what is going on , when the box will be installed( frogfoot confirmed that Vodacom manages this list of priorities) and once box is in the Vodacom tech guy installs line and router
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jun 2019, 13:53 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2019, 13:53
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
AS
Andre S's updateReviewer Update
04 Jun 2019, 14:51Thank you for yet another generic copy and paste message. It’s what I expect from Vodacom. Lydell Chetty is supposed to call me but sure , as in the past, this will never happen and I will keep on having to call in to sort out... this is the service levels at Vodacom Fibre
AS
Andre S's update04 Jun 2019, 14:51
Reviewer Update
Thank you for yet another generic copy and paste message. It’s what I expect from Vodacom. Lydell Chetty is supposed to call me but sure , as in the past, this will never happen and I will keep on having to call in to sort out... this is the service levels at Vodacom Fibre