Vodacom cant keep to their word!

I called in on 30-May-2015 at 13:28 to cancel my Smart Light package on my contract. I spoke to a lady named Nonhlahla Vilakazi who helped me to the best of her ability, I was happy with her over all service BUT, my problem is communication at Vodacom. During the call she advised me that since my contract ends in August 2015 she can offer me a change in my package to a UChoose Flexi which gives me R55 airtime & once its finished I will have to recharge, however in this call she mentioned to me that as a loyal customer of vodacom for many years she has asked her manager to give me 250MB of data along with 50 Sms's FREE of charge for my loyalty. I was very pleased to hear this but I repeated what she had said about 3 times to make sure she isnt making a mistake on this point & she confirmed for sure the 3 times.On 01-June-2015 I received my R55 airtime but no data or sms's came through on my new package. I followed up on this on the 01 June & spoke to a lady named Boitumelo at 08:15 & she said she will escalate the matter & someone will call me back within 48 hrs. Its gone well over 48 hrs & no one has called me! Do'nt give me false hope if you cant keep to your word!