Vodacom can't help customers

I were contacted by Vodacom customer care: 1. for an upgrade on my internet data. 2. after an half an hour long conversation I told the lady I want an email with details first before I make a decision. 3. next day I received a call my product are on its way. I asked were are the paperwork I haven't said yes. the call were dropped from her side. 4. Friday morning I were called to the office after a few words I got a parcel. 5. I called Vodacom immediately they had a ton of words but nothing helpfull. 6. I called customer service again that afternoon. no help. 7. Called again response were they are sending someone to pick up the parcel on monday. 8. got an sms ons Saturday evening the contract are activated. 9. highly disappointed as they keep calling me to upgrade my contract and when I get in the shop no sorry there are a problem the system says you must upgrade but you cant. Twice disappointed with vodacom and no service means no renewing of any of our family contracts. I am so over vodacom. Bad or wait no service.