1 reviews | Active since Oct 2018
Vodacom - can't get out of their own way and activate a contract
I was contacted by a Vodacom partner offering me a 2 year 10gb sim only data contract at R149 per month. i was then promised that i could transfer data from this sim to any other vodacom contract device i liked, what they failed to tell me was that this can only be done 5 days before the data expires. I took delivery of this sim card on Friday the 23rd of August with the promise that the contract would be activated within 48 hours. i then called Vodacom on the wednesday when it wasn't activated and low and behold the contract hadn't been activated nor could it be found on the system. I eventually produced the sim card number where i was promised once again this would be activated within 30 minutes. I called Vodacom back that saturday trying to activate the contract once again. i was then told there would be a 72 hour wait starting monday.its now the following thursday, i've called vodacom again and nobody can help me, offering instead to pass me on to 1 of their partners in the hope they can find the contract.
How do you run a business like this?
I’m assuming you’ve lost my number? 7 days have passed and still no contact. I’ve tried calling your cancellations department but despite providing the sim number I’m unable to cancel this contract either? My mobile contract comes up for expiration in a few weeks time, I remain hopeful that processing the cancellation on this contract proves to be easier.
I’m assuming you’ve lost my number? 7 days have passed and still no contact. I’ve tried calling your cancellations department but despite providing the sim number I’m unable to cancel this contract either? My mobile contract comes up for expiration in a few weeks time, I remain hopeful that processing the cancellation on this contract proves to be easier.
thank you for the response.
Please note the sim is still not registered on the network, our last discussion from 2 weeks ago was that you were investigating the issue and would call me back. Here i am sitting by the phone hoping you will call me back... I've had the sim card for 6 weeks and am still unable to use the data contract....
thank you for the response.
Please note the sim is still not registered on the network, our last discussion from 2 weeks ago was that you were investigating the issue and would call me back. Here i am sitting by the phone hoping you will call me back... I've had the sim card for 6 weeks and am still unable to use the data contract....