Vodacom. Can't get anything right.

Item: Vodacom
Rating: 1
Author: mghty M

Ordered a phone 25 March. Got sms yesterday 04/04/2024 for delivery that will happen today 05-04-2024. 10:11 RAMMobile NonDelivery - Incorrect Address - Incorrect address on Waybill.

RAM couriers claiming address on waybill is incorrect. RAM calling my secondary contract nr not the MAIN NR AS STATED AS THE CONTACT PERSON Harrasing my retired mother who I have a contract nr for.

Seeing as ram got info from vodacom... the problem must be at VODACOM

Contact vodacom support. Lady just closed the ticket and did NOTHING Zandile B. Ended the chat without even talking to me after I typed what the problem was.

It is unacceptable to make clients wait for weeks, offer nosupport and use incompetant couriers. #notmyvodacom

Helpful (0)

Replies (2)

mghty M's updateReviewer Update

05 Apr 2024, 16:38

OFCOURSE I EMAIL CUSTOMERCARE@VODACOM JUST TO GET A MAIL THAT SAID THE SUPPORT QUERY IS MOVED TO TOBI

THE SAME TOBI WHERE ZANDILE CLOSES THE TICKET WITHOUT DOING ANYTHING!!!!!!!!!!!!

mghty M's update05 Apr 2024, 16:38

Reviewer Update

OFCOURSE I EMAIL CUSTOMERCARE@VODACOM JUST TO GET A MAIL THAT SAID THE SUPPORT QUERY IS MOVED TO TOBI

THE SAME TOBI WHERE ZANDILE CLOSES THE TICKET WITHOUT DOING ANYTHING!!!!!!!!!!!!

Vodacom's replyOfficial

07 Apr 2024, 22:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Apr 2024, 22:18

Official