1 reviews | Active since Mar 2009
Vodacom cant find their documentation
I purchased an iPhone 5 on a contract from Vodacom and the phone has been blocked by Apple and Apple need the Proof of Purchase so they can help me or the phone will not be able to be used. I logged a call with Vodacom on the 21 May 2018 and up to day Vodacom have not been able to help me with a Proof of Purchase. They also never gave me a Proof of Purchase at the time I got the phone. Deborah has been helping mostly but is not coming right and I have asked her to get her manager to contact me but still nothing.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team