RG
Rohan G
1 reviews | Active since Jul 2009
03 Sept 2019, 10:07
Vodacom can't find my data i bought!!!
I bought 1GB data on 26 Aug and it was never loaded. Phoned Vodacom 2 days later and sat on phone for 20 mins while consultant checked. She said they could not find the transaction on their system. I told her when i go into the app, it shows the transaction as successful. She then said i must forward her the proof. I sent the proof a few days ago, and no response!!! I sent 3 follow up emails and still NO response!!! Dealing with Rhulani Ngobeni who doesn't seem to care!!!!!!!!!!!! So bloodly frustrating!!!!!
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Vodacom's replyOfficial
03 Sept 2019, 10:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2019, 10:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RG
Rohan G's updateReviewer Update
03 Sept 2019, 13:53Like i explained to the person that called, yes you gave me the data now - BUT i loaded it and needed it on 26 Aug (to keep me going till end Aug). I had no data and could not send/receive any messages, use maps, facebook, or anything!! Now September has started, new data bundle has been loaded so resolving my query now is actually useless! Though you still have to load it since i paid for it!!! Further, like i explained to the person, the real problem is why only now, is the data being loaded, and why the original consultant never bothered to get back to me and resolve the problem when i actually needed it to be resolved!!!!!!!!!!!!!!!!!
RG
Rohan G's update03 Sept 2019, 13:53
Reviewer Update
Like i explained to the person that called, yes you gave me the data now - BUT i loaded it and needed it on 26 Aug (to keep me going till end Aug). I had no data and could not send/receive any messages, use maps, facebook, or anything!! Now September has started, new data bundle has been loaded so resolving my query now is actually useless! Though you still have to load it since i paid for it!!! Further, like i explained to the person, the real problem is why only now, is the data being loaded, and why the original consultant never bothered to get back to me and resolve the problem when i actually needed it to be resolved!!!!!!!!!!!!!!!!!