Vodacom cant find my account

<p>I recently took out a new contract phone for my wife using the telephonic order system. I've done this for years because its professional and quick. Without surprise, the phone arrived as promised as we started using it.</p> <p> </p> <p>After 3 months i noticed that no debits were coming off my account. When i contacted the Customer Care line, nobody at accounts department was aware of this contract. They said because Sales didnt hand it over to them, they cannot see the account. I called Sales who had no recollection of my order either. We are currently using the phone and enjoying it but i fail to see why Vodacom would give me a free phone. I've been a loyal customer for many years, but Vodacom is not generous enough to reward me.</p> <p> </p> <p>I've been to stores at Sandton City, JHB central and Clearwater Mall. All these Vodashops claim they cannot help me because the order was made online and they only see in-store orders(makes no sense to me).</p> <p> </p> <p>I've made additional calls to the helpdesk who told me just to accept it as a loophole that gives me a free phone. That makes no sense.</p> <p> </p> <p>Can I pay for the phone please?</p>