QS
Quinton S

1 reviews | Active since Mar 2017

08 Mar 2017, 12:47

Vodacom cant explain extra charges -?!?!?!?!?!?!?!?!?!?!

<p>I have been billed a extra R 400 per month out of nowhere over Feb and March 2017. Talking to a consultant they are trying to come up with idiotic excuses.</p> <p> </p> <p>Think the adds are true , when u want something you get somany extra charges that you dont need or dont k now what it is for.</p> <p> </p> <p>VODACOM TRAIN YOUR STAFF CORRECTLY AND I NEED TO KNOW WHAT AM I BEING BILLED FOR !!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>My last call the consultant just end the call and put me through to rate service without actually helping me. The call was basically 37 minutes long.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2017, 13:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,