MM
Muhammed M

1 reviews | Active since Mar 2014

25 Feb 2015, 16:11

VODACOM CANT EVEN GET A NEW CONTRACT RIGHT!

on the 15/02/2015 i went to get a contract from chats connect /signet terrace lenasia,they told me a port would take 4 days from cell c,I WAITED till the following sunday,7 days and nothing!, I then called vodacom porting and got the port sorted MYSELF,they then called me to the store to get my Phone,when I went to the store they made me wait 3 hours just for an activation which did'nt even happen when they closed at 1!They made another mistake on their side apart from the correct port , they also used the incorrect sim card,so they would now need to sim swop to a nano simcard,they said in 3 hours it would be working. IT DID NOT WORK.<br> <br> I then called the porting department again,spoke to a lady by the name of Natasha , she was of great service and promised to call me the next morning and help me.<br> <br> On monday morning at 9 o clock Natasha called me,and told me the nano sim card which the port was to be done on,was not working and i needed to purchase another nano sim card which I did.<br> <br> She then sim swopped my number to the new NANO sim and it worked! BUT NOW after 3 DAYS of speaking to consultants MY AIRTIME OF MY CONTRACT DOES NOT REFLECT! and no1 can help me! WORST SERVICE!

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2015, 07:40
Official
Hello moeymoosa,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team