Vodacom can't even do an upgrade on one of their own numbers... shocking.

15 August: Place an order for upgrade via Vodacom app. 18 August: No word yet. Phone Vodacom, get told phone is out for delivery. I'll get it on 21 August. 21 August: Nothing happned. Phone Vodacom again. They "accidentally" upgraded the wrong number on my profile and lost my delivery address. They cancelled the "incorrect" upgrade and I had to complete forms again. 22 August: I sent back my upgrade request via email to both Vodacom Customer Care and Vodacom social media. Twice. 25 August: Phoned Vodacom AGAIN. My incorrect upgrade has been cancelled, but the new upgrade is nowhere on the system! The very friendly call centre agent agreed with me that it would be better to rather drive to a store and try to upgrade again...if i still wanted my phone this year. This is the most pathetic service ever!!! Your social media team on Facebook did not help me. Your social media team on Twitter did not help me. Your customer support team via email did not help me. Not amused/impressed/happy at all.