Vodacom cant do a simple relocation
I relocated. With out my permission Vodacom change my provider. After many many calls they still have fixed the problem. I am getting billed for 100mb line but they only give me 30mb line because that is what they installed. Have asked for so many call backs but they dont call back, My Cell account was more than R4000 from just calling them trying to fix a problem they created. Waiting again for a call back or at least a person in charge. They dont. If I could I would give them a negative star.
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Vodacom's replyOfficial
03 Dec 2021, 11:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2021, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2021, 18:51Dear Jerome Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre team created an order and your speeds has been migrated. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2021, 18:51
Official
Dear Jerome Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre team created an order and your speeds has been migrated. Regards Consumer Website Team
Best regards,