LL
LANCE L

1 reviews | Active since May 2013

15 Nov 2021, 12:55

VODACOM CANT DELIVER WHAT THEY PROMISE

Our business signed up a deal almost a year ago where Vodacom promised us better speeds and internet connectivity, than we were getting. We live in a rural and remote area and decided to go with the deal as there are not many options out hear. We were promised 35Mbps Download and 30Mbps Download. Well there are day's where we battle to get more than 2Mbps, how am I supposed to run a business which is based on IT and networks when we get those speeds. Then when load shedding comes we get ZERO Mbps. I was better off with our old service provider, but now I'm tied into a contract with Vodacom! Very disappointing and a VERY costly exercise. We have realized that we are not important to Vodacom. Our fai***** which is MTN gives as better speeds and we trend to use this most of the time. Totally unacceptable-DON'T PROMISE WHAT YOU CAN'T DELIVER!

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Replies (4)
Vodacom
Vodacom's reply15 Nov 2021, 14:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LL
LANCE L's update16 Nov 2021, 14:49
Reviewer Update
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Getting better speeds today but not close to what was Promised
LL
LANCE L's update08 Dec 2021, 13:00
Reviewer Update
The situation has now gotten so BAD, that we don't have our Microwave Link anymore and my whole business is running on LTE, which is about to run out?
This situation is fast getting to the point that we will no longer have any connectivity. It is simply untenable!
We pay R8000-00 per month to Vodacom for what exactly? We do not get a credit for poor or not internet! Totally Unacceptable
LL
LANCE L's update12 Jan 2022, 12:35
Reviewer Update
Our situation has improved slightly, for which we are very grateful, but we are still getting no where near what we were promised. Every day is still an IT challenge in our business, it become very frustrating when so much time is wasted and data lost because of poor service.