VDS
Victor-Lauren Da Silva
1 reviews | Active since Aug 2019
21 Nov 2019, 16:46
Vodacom cant deliver on there promises!
GOOD DAY,
PLEASE REFER TO ATTACHED QUERY : SR *** & SR ***
PLEASE NOTE THAT SINCE MY COMPLAINT LODGED ALREADY ON THE 29 OCTOBER 2019, MY PROBLEM HAS STILL NOT BEEN RESOLVED.
I HAVE UNFORTUNATLY NO CHOICE BUT TO TAKE THIS MATTER FURTHER & PUT IN A COMPLAINT WITH RELEVANT PEOPLE, AS IT SEEMS AS IF VODACOM DOES NOT WANT TO HELP THEIR CUSTOMERS.
I WILL ALSO BE ASKING FOR A CREDIT ON MY ACCOUNT, AS I AM PAYING FOR THE VOIP SERVICE WHICH I CANNOT USE.
I AM REALLY DISSAPOINTED IN VODACOM AS A NEW CUSTOMER & WILL NOT RECOMMEND IT TO OTHER POTENTIAL CLIENTS.
YOURS TRUELY
LAUREN DA SILVA
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Replies (2)
Vodacom's replyOfficial
22 Nov 2019, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply22 Nov 2019, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Nov 2019, 14:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply29 Nov 2019, 14:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team