AM
Aviwe M

1 reviews | Active since Mar 2020

08 Nov 2023, 16:59

Vodacom can't deliver on Fibre - they should stock to LTE and phones

Worst decision was joining Vodacom home Fibre provided by Vumatel. Laziest technicians ever who keep saying they've fixed my wifi whe they haven't instead of admitting they can't fix the problem remotely and need Vumatel technicians to be sent out to manually fix the issue. They've closed my ticket 3 times saying it's been resolved - I've been on the phone with 4 to 5 consultants promising the issue will be fixed and saying theyve 'escalated it'only for the Do ald and Brian, the so-called technicians to lie and say the issue has been resolved. I have a good enough case to show that Vodacom isn't honoring their deal. I just want to be let out of the contract at this point because the level of deceiptvat this point is unbearable. How crazy is it that I'm paying R600 for fibre but I still have to use my own Mobile data for meetings, to read emails etc. ?

Please guys, don't use thae people. They're good for LTE deals and phone, but fibre is not their speciality.

0
Replies (2)
Vodacom
Vodacom's reply09 Nov 2023, 07:25
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AM
Aviwe M's update09 Nov 2023, 20:16
Reviewer Update
I don't want to speak to a other consultant. It will be the 6th one I speak to regarding this issue. I just want Vodacom to contact Vumatel and get them to send out a technician to sort out this issue. I'm tired of having the same conversation with different people. I'm tired.


Either get Vumatel to send out their technician or admit that you can't service my needs and let me out of the contract.