1 reviews | Active since Mar 2020
Vodacom can't deliver on Fibre - they should stock to LTE and phones
Worst decision was joining Vodacom home Fibre provided by Vumatel. Laziest technicians ever who keep saying they've fixed my wifi whe they haven't instead of admitting they can't fix the problem remotely and need Vumatel technicians to be sent out to manually fix the issue. They've closed my ticket 3 times saying it's been resolved - I've been on the phone with 4 to 5 consultants promising the issue will be fixed and saying theyve 'escalated it'only for the Do ald and Brian, the so-called technicians to lie and say the issue has been resolved. I have a good enough case to show that Vodacom isn't honoring their deal. I just want to be let out of the contract at this point because the level of deceiptvat this point is unbearable. How crazy is it that I'm paying R600 for fibre but I still have to use my own Mobile data for meetings, to read emails etc. ?
Please guys, don't use thae people. They're good for LTE deals and phone, but fibre is not their speciality.
Either get Vumatel to send out their technician or admit that you can't service my needs and let me out of the contract.
Either get Vumatel to send out their technician or admit that you can't service my needs and let me out of the contract.
