AH
Anthony H
1 reviews | Active since Dec 2019
15 Sept 2020, 08:14
Vodacom cant deliver, bad service, bad advice,
The one star is to much credit for Vodacom. In July 2020 i called to cancel my contract, Vodacom discounted and changed my package. I did not want a device from the. They included a shopping voucher. From the date of upgrade i have been speaking to them every other day and still no voucher. Consultants back peddle and lie. so many promises of call back from management but to date nothing. I told them to keep their voucher and contract as they cant deliver as per our agreement. Now they want to charge R9000 fee. After 11 Years of loyal contract customer i just want to be done with there bad service and lies
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Replies (2)
Vodacom's replyOfficial
15 Sept 2020, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AH
Anthony H's updateReviewer Update
28 Sept 2020, 10:13Dear Vodacom, 2 weeks later and a few calls that the matter will be resolved and guess what.
Nothing, Vodacom cant even resolve a R1000.00 voucher issue, This so called voucher was just a tool to get me to agree to a new 24month commitment. I did not take a device and i did not not get your so called voucher due to your inability to issue it. PLEASE PLEASE can we agree that i pay what you ask and walk away. I was ******* and **** to
Nothing, Vodacom cant even resolve a R1000.00 voucher issue, This so called voucher was just a tool to get me to agree to a new 24month commitment. I did not take a device and i did not not get your so called voucher due to your inability to issue it. PLEASE PLEASE can we agree that i pay what you ask and walk away. I was ******* and **** to
AH
Anthony H's update28 Sept 2020, 10:13
Reviewer Update
Dear Vodacom, 2 weeks later and a few calls that the matter will be resolved and guess what.
Nothing, Vodacom cant even resolve a R1000.00 voucher issue, This so called voucher was just a tool to get me to agree to a new 24month commitment. I did not take a device and i did not not get your so called voucher due to your inability to issue it. PLEASE PLEASE can we agree that i pay what you ask and walk away. I was ******* and **** to
Nothing, Vodacom cant even resolve a R1000.00 voucher issue, This so called voucher was just a tool to get me to agree to a new 24month commitment. I did not take a device and i did not not get your so called voucher due to your inability to issue it. PLEASE PLEASE can we agree that i pay what you ask and walk away. I was ******* and **** to