Vodacom cant deliver a service like they say

I have app**** online twice already since the 18th of june 2018 and till now no one contacted me like they said on the emails that was sent after you apply ect contacted there customer care via email they said i must phone the guys thats working with the online process so i told them i cant phone them as i do not have a vodacom sim card nor airtime then they sended me an email adress where i can contact them so i did just that then i was told this Hi Eugene Cromhout,

Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/31360\

Kindly contact ********** 4 for assistance,

Kind Regards, Kendell I rep**** and said that i dont have a vodacom sim card to phone that number nor airtime to do so thats why i got the email adress from customer care and btw they are supposed to have called me not me phoning them no answers no reply no call no nothing this is the way they deliver service i warned them that today this is going on to hello peter and social media then i am going to a different service provider if you people in the world think telkom is bad then you havent went through vodacom even worse. Anyhow after today im done dont see the point why i must struggle with **** service but just would like other people to know my experience i have experienced with vodacom