Vodacom can't deliver

Placed an upgrade Monday morning its been more or less 3 working days, but just phoned the courier company and they are not picking up any details and informed me that vodacom did not request the order to be dispatched.

Everywhere i see people complaining with regards to the response time of vodacom deliveries, vodacom states either next day delivery or within 3 working days?

You are under-delivering and can not live up to your expectations. Comes at no surprise as most oligopolies are just concerned about the sale and not the customer.

Where is my parcel???????????