Vodacom - Can't complain if there is no service to complain about

can't complain about service from Vodacom Cancelation department and Vodacom Shop in East Rand.

Cancellation call was logged on 30 September 2024, a call was made to *** after going into a Vodacom store (Festival Store) and was told they cannot process cancellations, only a call can be made. The call ended at 16:07 and the lady spoken to was Mbokazi. Over and above numerous time saying I want to cancel, she kept on saying she can change the plan and I said that I wish to cancel, which she said the last invoice will be October, for November.

I had gone into Vodastore (East Rand Mall) on the 25th of October to Confirm that cancellation had indeed been processed, whereby nothing was logged on my account.

In total I had 5 accounts to cancel, which nothing was cancelled. Upon going to the store on the 25th of October, they had then said that there was over R180 in arrears, which I said was impossible as I pay via their Vodapay app and that that is the amount displayed which was paid in full.

The payment was made in store which I then said I'll upgrade a line, they said it will take between 1 hour and 4 hours for the payment to show in the account. They said they would phone me once it has shown on their side which I will come into store to process an upgrade. over 60 hours later, and I'm still waiting from a call from the counter sales. The store manager was with me through the entire time also no feedback from his side.

Terrible disciple Service - Now I have to go make time again this week to go to Vodacom East Rand Mall.

Please contact me urgently on *** or t.mcp@hotmail .com