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Stephan B

1 reviews | Active since Feb 2020

02 Sept 2025, 08:51

Vodacom cant cancel fibre... Still

Poor service huts an aal time high with Vodacom. I dont think Vodacom knows what the word cancellation means. I am getting tired of the poor excuses and people blaming other people. Vodacom needs to get competent staff. Getting out of hand.

Wish i can give 0 stars

0
Replies (4)
Vodacom
Vodacom's reply02 Sept 2025, 14:05
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

SB
Stephan B's update02 Sept 2025, 14:13
Reviewer Update
There is no phishing ****s here. I was in the shop at Menlyn, and they also tried to assist. we are owed R1277, and Vodacom has no intention of refunding us our money. we cancelled, and yet after that, they want to invoice us with all sorts of nonsense, and I am getting tired of this. My wife and I are done with Vodacom, this is the worst service I have ever received, not to mention they put the phone down in my ear twice!!
SB
Stephan B's update03 Sept 2025, 10:28
Reviewer Update
Vodacom service is useless. they never bother calling, they are arrogant, and calling is a waste of minutes and time and patience. Vodacom should rather outsource this to a company where people try and help.

Still no contact
SB
Stephan B's update09 Sept 2025, 15:19
Reviewer Update
Hi,

This is incorrect..