AS
Aletta S
1 reviews | Active since Jun 2012
02 Feb 2023, 19:04
Vodacom can't cancel expired contracts
It's seems to be impossible to cancel expired contracts with vodacom. First of all the process takes up to an hour and only one of my three seems to get cancelled. Now I have to pay for services I don't use or need for another month.
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Vodacom's replyOfficial
03 Feb 2023, 08:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2023, 08:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team