LV
Linda V
1 reviews | Active since May 2014
03 Feb 2024, 12:41
VODACOM CAN'T CANCEL CONTRACT BREAKING THEIR SIDE OF AGREEMENT
I would really just like to cancel my contract that ended November 2023. Phone again on 1 February to cancel but the agent did not want to give me a reference number for the call. He said I will get mail and sms to confirm the cancellation. Still nothing. This is the answer everytime I phone. It takes me 1 hour to phone every day just to try and do a cencellation. I never ever want a contract with VODACOM ever again
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Replies (2)
Vodacom's replyOfficial
03 Feb 2024, 16:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2024, 16:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LV
Linda V's updateReviewer Update
03 Feb 2024, 16:30This was also what VODACOM said on the previous complaint... Nobody phoned me up until now. So I am not expecting to hear anything from anyone soon. VODACOM poor service. Perhaps a more senior person can phone me back in stead of me having to speak to a call center agent. I'll have to see if they can keep their promise.
LV
Linda V's update03 Feb 2024, 16:30
Reviewer Update
This was also what VODACOM said on the previous complaint... Nobody phoned me up until now. So I am not expecting to hear anything from anyone soon. VODACOM poor service. Perhaps a more senior person can phone me back in stead of me having to speak to a call center agent. I'll have to see if they can keep their promise.