Vodacom cant cancel a line after many attempts, still being charged

Good day

I have contacted vodacom customer care 2 months prior the end of the contract to cancel this line and was told I need to do it 30 days from the end.

I called back on the 15th of July to cancel and informed the consultant that I need to cancel. I was told that it was loaded and would be canceled.

I called again on the 17th August 2024 to verify and was told it was on the system that I want it cancelled.

Today, the 20th August 2024 I called to check that it was processed and I was told that it was not.

I spoke to Sthembiso Nzama (REFERENCE ***) who then tells me he will put it to cancel in September and I have to pay another month.

I am very upset as now I am expected to pay another month on this contract.

Please review all my communication (My calls were from my main line to cancel) and cancel this line as well as the debit order for it which you expect me to pay due to your inefficiency. I also sent an email on the 21st May 2024 to cancel as many consultants call to upgrade which is very irritating.

I have emailed them now and get the response that their mailbox is full....REALLY???

If vodacom cannot sort this out I will take my business elsewhere as this is unacceptable.

Regards Linesh Hurrichand