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PE
Portia E

1 reviews | Active since Sept 2020

30 Sept 2025, 10:06

Vodacom can't assist with request from Credit Bureau

Can't get assistance for up to date letter for Credit Bureau. They won't accept the statement. I've emailed Vodacom Supscriptions and an pop@vodacom address and still no help, and just spent 30 minutes on the phone to be transferred to an automated vioce prompt that does not have a valid option for my query.

0
Replies (4)
Vodacom
Vodacom's reply30 Sept 2025, 10:07
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

PE
Portia E's update30 Sept 2025, 11:11
Reviewer Update
I am on the line at this moment - she's trying to transfer me to the correct person to talk to.

I'm holding for 18 minutes
Vodacom
Vodacom's reply30 Sept 2025, 14:50
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

PE
Portia E's update02 Oct 2025, 16:32
Reviewer Update
Someone from your Hello Peter Dept called me 3 times - he can't hear me,I can hear him though. I've called your customer service and they gave me a landline which does not exist - ***6.

The next logical step when there is a connection issue would be to respond to me via email.