JB
Johan B

1 reviews | Active since Apr 2020

16 Jul 2021, 13:07

Vodacom cansellations

I canceled 2 off my contracts on 10/06/21 the no are *** and *** thay gave me a quotation the 066..... numb was R604 and the 079.....numb. was R172 the quote is valid for 20 days i went to Voda shop in Sasolburg paid it up then i went to Postnet and e-mail it to *** i e-mailed all the proof that i have paid to them now they say the person who should stop it did not and that they only stop my accounts on the 06/07/21but now i must still pay for these accounts the end of this month for a mistake they make i call them put in a complaint several times but still no luk now they dont want to talk to me they dont want to help me at vodacom Sasolburg i am not willing to pay that two accounts the end off this month is there someone who can help me please

0
Replies (2)
Vodacom
Vodacom's reply16 Jul 2021, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Jul 2021, 15:03
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per ***, our records indicate that the contracts was cancelled and credits processed. Please refer to your new statement for August 2021. Regards  Consumer Website Team 

Best regards,