Vodacom cannot stick to their word

I am so unimpressed and frustrated with Vodacom's customer service and retention department. After waiting for a response from the upgrade department and not hearing back for a couple days, I eventually got put through to retentions when I called them again. I was offered a better deal, which I accepted but was told it needed to be approved before going ahead.

When I did hear back from them, the offer I was given was not what I had originally been offered or agreed to. After arguing about this with the sales person, I asked to please be sent the recording of the phone conversation to see what was actually offered to me but was told he couldn't help with that and I need to phone another department to see if they might be able to help.

There is no way I would have agreed to the offer that he came back with the second time as I have set a budget for myself and that was out of my budget. I tried to explain why the package made no sense and why the offer I received from another service provider was a better offer, but was continuously interrupted and was not given the opportunity to explain myself.

I do not have time to keep phoning Vodacom, to be put on hold and go round in circles.

Seems like it's time to move away from Vodacom as they are not interested as keeping me as a customer even though I have been loyal to them for the past 10 years. I will also encourage my family and friends to move to a better service provider unless I am given satisfactory service promptly.