Vodacom cannot solve issues since the beginning of 2025 that they caused but are still charging every month!

My wife has been trying now since the beginning of this year, 2025 to resolve contract issues with Vodacom but nobody seems to be able to assist her. She has been referred from consultant to consultant and from supervisor to supervisor. Consultant names spoken to were various, such as Luyanda and Johan. Supervisor names are Makhande and Fiona who she has already liased with, and who advised after numerous phone calls that her issues will be resolved within 24 – 48hrs. It’s now May 2025, she is still calling Vodacom to try and sort her issues with no resolve. She is unwell, we are unemployed and this is resulting in unnecessary stress and challenges that is affecting our health and wellness. Vodacom is still charging and debiting incorrect monthly fees without attending to the discrepancies, which are the fault of Vodacom themselves. This is really becoming a problem for us and I am asking anyone to assist in resolving these issues. Unfortunately, Vodacom consultants and Supervisors have not been able to assist thus far, latest call done now with Fiona (07 May 2025, 12pm).