Vodacom cannot restore service after internal Roaming Error

<p> </p> <p>Almost two weeks ago I activated the SMS roaming service by sending "Roamon" to 123 and as is customary, my service was suspended within minutes.</p> <p>I tried to check whether the SMS service was activated by sending "Roamstatus" to 123. The message could not be sent (Error message: "SMS could not be sent"). During the time I spent out of the country, I tried numerous times to switch off the roaming service by sending "Roamoff" messages to 123; deactivating the service online; asking family members to contact Vodacom on my behalf- seeing as I have no service from Vodacom myself. In Short:</p> <p>· SMS messages: Cannot be sent</p> <p>· Vodacom online roaming deactivation messages read: "Unfortunately we could not deactivate this service. Please try again later"</p> <p>· Online Vodacom Chat: "This service is currently unavailable. Need help? Please call Customer Care on 082 111, FREE from a Vodacom cellphone." Please note that this service is only available inside South Africa.</p> <p>There was therefore no way to contact Vodacom directly, once I have left the country.</p> <p>Upon my return to South Africa, I visited a Vodacom store, where I was informed that the roaming service has been faulty for 2 weeks. I was also notified that not even Vodacom can restore service to my fully paid contract phone, until further notice. (The in store consultant attempted to deactivate the roaming service on the Vodacom system, but was unable to do so.)</p> <p>To date, I have no service. I am still unable to remove Roaming from my phone via SMS or the Vodacom online service. No in store or call centre consultant has been able to assist me by restoring service. </p> <p>1. When will service be re-instated? </p> <p>2. Will my monthly contract fees be reimbursed for the time during which all services was suspended?</p>