Vodacom cannot resolve problems

I have informed Vodacom to cancel me business contract on my number in January 2019.. REF : EC-1RTP-2VJ3SK dated 21 January 2019 and convert to pay as you go keeping my same number since I started with Vodacom in 2004..... Vodacom only rep**** 14 May 2019..... According to Vodacom the transfer is done... However I can not load data and airtime and am build since the 15th out od data bundle rates .... countless calls to Vodacom refer me to the Vodacom store at the store they phone Vodacom and am told countless excuses whilst I pay the out of data bundle costs ... and cannot load I was today informed Vodacom will come back to me but the only time Vodacom comes back to me is when I receive my bill. I would like to really to use bad language here but have to try and be civil this is effecting my pocket and then when my issue is still not resolved you dare to ask me to rate your service get your business in order and fix my issue!!!!!!!!!!!!!!!!!