Vodacom cannot resolve iMessage activation failure.

Item: Vodacom
Rating: 1
Author: Roman S

I have been trying to resolve an issue with Vodacom since March 2022 regarding my Cell No not activating on Apple iMessage (my linked email addresses activate without a problem).

The first line support at 135 is unable to resolve it and have on multiple occations escalated it to their "IT Department". The apparently will call be back in 3-5 working days, which is already ridiculous. They never phone and automatically close the case without ever making contact. The issue persists.

iMessage activation works perfectly on MTN sym, not on Vodacom. I am being charged for every international SMS that is sent to try and activate it, but yet, no luck. Apple have confirmed it is a mobile service provider issue.

I have replaced my sym, activated international sms, reset my phone, re-enabled iMessage on multiple occations, and numerous other recommended instructions to no avail.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Dec 2022, 15:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Dec 2022, 15:58

Official

Roman S's updateReviewer Update

23 Dec 2022, 16:05

Thank you Vodacom for finally providing assistance after 8 months of frustration and unneccessary costs incurred. Much appreciated. Why is it necessary to have to go to these lengths to get appropriate service?

Roman S's update23 Dec 2022, 16:05

Reviewer Update