Vodacom cannot provide voicemail, claiming the service has been discontinued
<p>Since Jan 2017 my declined/unanswered/no access missed calls have not been forwarded to voicemail. It is now 1 Aug 2017. I have phoned in more times than I can count; I have gone into many Vodacom shops (the asistants tell me the service has been discontinued); I have written here too - Vodacom simply states that the problem has been fixed - which is not true. I have been calling daily since 26.07.2017. Finally on Saturday 29.07.2017 they 'escalated' my problem - Ref no 1- ********** ********** - with a promise that someone would phone me back by tuesday (today 1.8.2017). At 10pm no call. I phoned again. 1st assistant just asked me for my details; and then simply transfered me to someone else and I had to start all over again with the explanation: Lulamile Ngyela told me that according to the system my problem had been fixed. He has re-escalated my same problem and promised to call me on Thursday 3.8.2017. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Vodacom. Again you make claims that are untrue. What feedback? When? Nothing has been resolved.
Vodacom. Again you make claims that are untrue. What feedback? When? Nothing has been resolved.
This is Vodacom's reply - plus a long list of more codes I have to use; I have been given these codes and many others. They don't work. Vodacom is supposed to proivide the service of forwarding all unanswerd calls to voicemail.
Good Day Ms. McCauley
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that your voicemail is active and able to receive voice messages. THIS IS UNTRUE.
The only divert currently active is the one that will send the incoming call to the voicemail after ringing for 25 seconds ("No reply" divert).
The other diverts are "Not reachable" (when your line is off) and "Busy" (when you choose select busy for an incoming call).
The option to remotely activate the diverts (from Vodacom's side) is not available on our new system.
HERE IT IS - IN WRITING - THE SERVICE OF FORWARDING UNANSWERED CALLS TO VOICEMAIL DOES NOT EXIST AT VODACOM. YET IT EXISTS FOR MY WHOLE FAMILY AND FRIENDS.
Attached is the codes that can be entered to activate the diverts manually from your handset.
Regards
Dominic
NO DOMINIC. THIS IS NOT ATTENDING TO MY PROBLEM. BE ASSURED THAT I WILL CONTINUE WRITING UNTIL VODACOM DOES SOMETHING ABOUT THIS. YOU WILL GET VERY TIRED OF ME.
Regards
Dominic
This is Vodacom's reply - plus a long list of more codes I have to use; I have been given these codes and many others. They don't work. Vodacom is supposed to proivide the service of forwarding all unanswerd calls to voicemail.
Good Day Ms. McCauley
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that your voicemail is active and able to receive voice messages. THIS IS UNTRUE.
The only divert currently active is the one that will send the incoming call to the voicemail after ringing for 25 seconds ("No reply" divert).
The other diverts are "Not reachable" (when your line is off) and "Busy" (when you choose select busy for an incoming call).
The option to remotely activate the diverts (from Vodacom's side) is not available on our new system.
HERE IT IS - IN WRITING - THE SERVICE OF FORWARDING UNANSWERED CALLS TO VOICEMAIL DOES NOT EXIST AT VODACOM. YET IT EXISTS FOR MY WHOLE FAMILY AND FRIENDS.
Attached is the codes that can be entered to activate the diverts manually from your handset.
Regards
Dominic
NO DOMINIC. THIS IS NOT ATTENDING TO MY PROBLEM. BE ASSURED THAT I WILL CONTINUE WRITING UNTIL VODACOM DOES SOMETHING ABOUT THIS. YOU WILL GET VERY TIRED OF ME.
Regards
Dominic
Vodacom. You have still not resolved my issue of having no voicemail services.
Vodacom. You have still not resolved my issue of having no voicemail services.