Vodacom cannot provide me with an itemised billing

Last year August I requested itemised billing from Vodacom as I was not subscribed for this service. They just emailed it to be very quickly and they told me that there will be a once off charge. <br> Today I called Vodacom requesting the itemised billing and they told me that I have to write a letter, sign it and then fax it to them together with a copy of my ID. This will consume most of my time, as I have to move around town looking for a public fax machine. Why last year they did it so fast. On top of that I still have to pay for this service. I am really not impressed with Vodacom. At Cell C we don't even pay for this itemised billing it is part of the monthly contract statement, no fees. Maybe i should consider moving my business to Cell C, they are cheaper anyway, if I am going to struggle just to get a simple itemised billing statement.