Vodacom cannot provide copy of contract...

<p>It really is a sorry state of affairs when one has to resort to measures like this to finally actually get service from a company, Vodacom you should be ashamed of yourself!</p> <p>I have been bounced around from Customer service to solutions and have even had the back office agent call me to confirm that they are looking into my query but you have surpassed every promised time frame and I am still without my contract. I have sent 2 copies of my ID and you have even confirmed and closed off my query (please explain to me how you close a query/ticket when you have not even actually completed the request?????). The reference number is 1- ********** 027836.</p> <p>I have spoken to some good consultants but it's a pity their hard work has been undone by your ultra-sluggish service in this regard. I have spoken to Offentse, Chunaid, Steven, Hasim, Rose, Nandi, Marsha, Diana, Tebogo, Craig and Jenizele ans still nothing has come of this request. Now it may be out of your hands as you have to have the contract courriered to you from your "wharehouse" but seriously the original request was logged on the 27/01/2017!!!!</p> <p>Pathetic service! Don't waste more of my time by calling and trying to apologize just send me the copy of the contract already! After my current contract expires with you I will be going in search of a new cellular provider and I have been a Vodacom customer on various pay as you go and contract accounts since 1998 but in 19 years I have bever experienced this level of service from you, this is a new depth of low in terms of your service standards!</p> <p>One can only hope you manage to find a way to speed up this process or you will lose more customers of that there is no doubt!</p>