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Antoinette D
1 reviews | Active since Dec 2018
13 Nov 2020, 11:12
Vodacom cannot produce a detailes statement
Since my last review I have been asked to call them. There aren't many people with my name in South Africa that have been handed over to the lawyers. Great News! DAWSON. make your life easier by settling your Vodacom account today. Remember settling your account, greatly increases your chances of obtaining credit in future. You qualify for up to 35% discount today. Take advantage of this limited offer and phone us now on *** or reply Settle and we will call you back. T&C Apply. Kindly regards. T.J. Maodi Inc. ***-18618. T&Cs apply.
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Vodacom's replyOfficial
13 Nov 2020, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2020, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Antoinette D's updateReviewer Update
13 Nov 2020, 15:20I have spoken with the debt collectors who have requested the statements however you are not forthcoming. These debt collectors are causing me distress with continuous emails and calls yet cannot fullfill my request. There has been gross negligence on the side of Vodacom when it comes to billing. I also do not own a vodacom sim to call you guys. If you look at your records it was I that was in constant contact with you previously. Please correct this. You have sufficient information to provide these debt collectors with the info they requested. I need it as well so I can take VODACOM to task. You cannot force people to pay for something that is not their fault nor insist on a debt collectors to collect this payment on your behalf. Contact Moagi. They know what Im waiting for.
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Antoinette D's update13 Nov 2020, 15:20
Reviewer Update
I have spoken with the debt collectors who have requested the statements however you are not forthcoming. These debt collectors are causing me distress with continuous emails and calls yet cannot fullfill my request. There has been gross negligence on the side of Vodacom when it comes to billing. I also do not own a vodacom sim to call you guys. If you look at your records it was I that was in constant contact with you previously. Please correct this. You have sufficient information to provide these debt collectors with the info they requested. I need it as well so I can take VODACOM to task. You cannot force people to pay for something that is not their fault nor insist on a debt collectors to collect this payment on your behalf. Contact Moagi. They know what Im waiting for.