SA
Sharne A

1 reviews | Active since Jul 2015

17 Aug 2015, 15:18

Vodacom cannot manage themselves

In december 2014 I lodged a complaint regarding the limited reception I have in Tesselaarsdal. Correspondence to and fro ensued. I reached out via Hello Peter about a month ago and it looked like a booster would finally be forthcoming, only to receive a call from Judy at Customer Service to advise that once again - or still - don't have stock of the boosters. As if this is an acceptable answer and will satisfy a client! It's ridiculous!! It's just another outcome of a service provider who don't know anything about business. Refund me for the last 8 months on both of my useless contracts and then I'll be happy. Let's both of us walk away from Vodacom's breach of contract (by not supplying me with reception) with it not costing me R10000, and I'll be an overjoyed ex vodacom client!!!!

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2015, 16:28
Official
Hello sharnearnold,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Kind Regards
WM

Best regards,