1 reviews | Active since Apr 2018
Vodacom cannot lkeep their promise
My data contract with Vodacom is up for cancellation / renewal.
On 9 April @ 12:40 I contacted Vodacom on ********** regarding cancellation of my data contract. Bongani took my call and offered me a 60GB (30 day + 30 night owl) with free LTE Wifi router for R299.
On 19 April 2018 @ 11:00 I called Vodacom on the same number. Oupa took my call and confirmed that Bongani will call me back. Bongani never phoned me.
On 25 April 2018 @ 11h08 I called Vodacom again and Lesego took my call. After being on a call with her for 25 minutes, I got told that Vodacom cannot keep their promise to me for the 60GB (30 day + 30 night owl) with free LTE Wifi router for R299.
I am utterly dissatisfied with Vodacom and gave them a zero rating on their service.
Being a customer with Vodacom since 1994, the result is that Vodacom just lost me as a customer and therefore will cancel all my contracts with them. SHAME ON YOU VODACOM !!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team