mJ
mubeen J

1 reviews | Active since Apr 2013

05 Feb 2024, 12:46

VODACOM CANNOT KEEP UPTHEIR PROMISE

I had upgraded my contract with Vodacom last year November during the black Friday Sales. the phone was out of stock so i was asked to wait, of which i did with numerous calls to the upgrade center. sometimes even weekly for the past 3 months. my last call was to Vodacom upgrade center of which the agent Mathusi advised that they are receiving stock on Monday and since my phone is showing on back order i definitely will get it latest by Thursday or Friday last week. MAY I ASK VODACOM TO GO BACK ON THE RECORDING AS ALL CALLS ARE RECORDED to my surprise i received a call from an arrogant lady telling me that the phone is obsolete and i will not be able to get my device. So VODACOM is misleading clients and **** advertising. i want my device at the same rate that it was advertised and this is a matter now of emergency. after being a loyal customer for around 17 years. this is unacceptable. FUTHERMORE CAN I GET A REPLY ON THIS

0
Replies (2)
Vodacom
Vodacom's reply05 Feb 2024, 14:07
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team 
mJ
mubeen J's update20 Feb 2024, 08:28
Reviewer Update
They still have not given me a straight answer. You cannot say the phone is obsolete after 3 months of advertising. I want a Black Friday deal if that is the case on an I phone