Vodacom cannot help it's own clients
<p>After 5 months of never knowing where my Data is going and my airtime ( having R200 and 250mb) go in 10mins I enquired with Vodacom who kept telling me it was my fault. I've had my Iphone for years and I know how to restrict its data usage. Vodacom after countless phone calls still tell me it's my fault and not a bug in their side. Today I have browsed facebook and Instagram for 15mins and 900mb of data has disappeared. Where do you go from here when they won't help you??</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for bringing this instance to our attention
Please note this has been reviewed and incident re-assessed, please refer to our communication for final feedback.
Warmest regards
Elroy
Thank you for bringing this instance to our attention
Please note this has been reviewed and incident re-assessed, please refer to our communication for final feedback.
Warmest regards
Elroy