MD
Matthew D

1 reviews | Active since Jun 2016

03 Apr 2017, 08:38

Vodacom Cannot Get It Right

<p>It is so unfortunate to have to write out another complaint, but unfortunately Vodacom seems to have no jdea what is going on with their own clients proflies and details.</p> <p>I logged complaint recently, as my sms notifications are being sent to another number. Not my own. A Vodacom representative contacted me. They apologized and promised to solve the problem.</p> <p>I am currently sitting with the exact same problem and I am so frustrated that NO ONE can solve it. Why should any client go through this? If a service provider cabnot solve a problem like this I just have no words.</p> <p>Truly frustrated.</p>

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2017, 09:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,