1 reviews | Active since Nov 2016

02 Aug 2018, 15:48

Vodacom cannot generate invoices

Requested for more than 2 weeks now for backdated invoices dor last financial yeara invoices, vodacom incorrectly captured my email adress and never received invoices

After cancellig my contract, spending more than an hour on the phone to try and get this still no luck, the ********** number you waiting for more than 20min at a time!

Extremly bad service from vodacom Feel free to call me ********** 417

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2018, 17:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Aug 2018, 13:32
Official

Hi Tinus

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,